This Privacy Policy explains how Ved Infotech Solution collects, uses, shares and protects your personal information when you use Medicine & Symptom Finder (the “Service”). It also tells you about your privacy rights and how the law protects you.
1 Summary
2 Who We Are
We are the data controller responsible for your personal information. Our contact details:
- Organization: Ved Infotech Solution
- Jurisdiction: State of [Bihar], [India]
- Privacy contact: support@vedinfotech.in
3 Data We Collect
We collect the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email address, username, hashed password, role (e.g., practitioner, student) | To create and manage your account |
| Authentication data | Session identifiers, login timestamps, IP address at login | Security, session management, abuse prevention |
| Usage data | Pages visited, search queries, features used, time spent, error logs | To operate, improve and troubleshoot the Service |
| Device & technical data | Browser type, operating system, device type, screen size, language, general location (country/region) | Compatibility, security, aggregate analytics |
| Communications | Support requests, feedback, correspondence with us | To respond to your inquiries and improve the Service |
| Preferences | Theme, language, saved searches, notes | To personalize your experience |
4 How We Collect It
- Directly from you — when you register, log in, contact support or update your preferences;
- Automatically — as you use the Service, we collect usage and device data via server logs and essential cookies;
- From third parties — if you sign in via a third-party identity provider, we may receive basic profile information from that provider (in accordance with their policies and your consent).
5 Why We Use It
We use your personal information to:
- Provide, operate and maintain the Service;
- Authenticate you and protect your account and our platform;
- Respond to your requests, questions and support tickets;
- Detect, prevent and address fraud, abuse, security incidents or technical issues;
- Understand how the Service is used in aggregate to improve features and content;
- Comply with applicable laws and enforce our Terms of Service.
6 Legal Basis (DPDR & Similar Laws)
Where required by law, we process your personal data based on:
- Contract — to provide the Service you registered for;
- Legitimate interests — for security, abuse prevention and service improvement, balanced against your rights;
- Legal obligation — to comply with applicable laws;
- Consent — where we specifically ask for it (e.g., optional communications). You may withdraw consent at any time.
7 How We Share It
We do not sell your personal information. We may share it only with:
- Service providers — hosting, email delivery, security and analytics providers acting on our instructions under confidentiality agreements;
- Legal authorities — when required by law, subpoena, court order or to protect rights, safety or property;
- Successors — in connection with a merger, acquisition or sale of assets, subject to this Policy;
- With your consent — for any other purpose you explicitly authorize.
All service providers are required to protect your data and use it only for the purposes we specify.
8 Cookies & Tracking
We use the following cookies:
| Type | Purpose | Required? |
|---|---|---|
| Strictly necessary | Session management, authentication, CSRF protection | Yes — the Service cannot function without them |
| Preference | Remembering theme, language, saved searches (stored locally in your browser) | Optional |
| Analytics (if enabled) | Aggregate, non-identifying statistics about usage | Optional — you may opt out via your browser settings |
You can control or delete cookies via your browser settings. Disabling strictly necessary cookies may prevent you from using the Service.
9 Data Retention
We retain personal information only as long as needed for the purposes described above or as required by law:
- Account data — while your account is active, plus a reasonable period (typically up to 90 days) after deletion for backup and legal purposes;
- Session data — until you log out or your session expires;
- Support correspondence — up to 3 years from the last interaction;
- Financial records (if applicable) — as required by tax and accounting laws.
10 How We Protect It
We implement technical and organizational measures designed to protect your data, including:
- Encrypted connections (HTTPS/TLS) for all traffic to and from the Service;
- Password hashing and secure session management;
- CSRF protection, rate limiting and input validation;
- Restricted access to personal data on a need-to-know basis;
- Regular security reviews and updates.
No system is 100% secure. If you suspect your account has been compromised, contact us immediately at support@vedinfotech.in.
11 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of the data we hold about you;
- Rectification — correct inaccurate or incomplete data;
- Erasure — request deletion of your data (subject to legal obligations);
- Restriction — limit how we process your data in certain circumstances;
- Portability — receive your data in a structured, machine-readable format;
- Objection — object to processing based on legitimate interests;
- Withdraw consent — at any time, where processing is based on consent;
- Lodge a complaint — with your local data-protection authority.
To exercise any of these rights, contact us at support@vedinfotech.in. We will respond within the timeframe required by applicable law (typically 30 days). We may ask you to verify your identity before processing your request.
12 Children’s Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@vedinfotech.in and we will delete it promptly.
13 International Transfers
Your data may be processed in countries other than your own (for example, on servers operated by our hosting providers). Where required, we use appropriate safeguards (such as standard contractual clauses) to ensure that your data receives an adequate level of protection, consistent with this Policy and applicable law.
14 Third-Party Links
The Service may contain links to third-party websites or services (for example, font or icon CDNs). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before using them.
15 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.
16 Contact Us
For any questions, requests or complaints about privacy, please contact:
- Support: support@vedinfotech.in